YOUR SHOP IS OPEN. YOUR CUSTOMERS HAVE SUPPORT.
Fewer repeated questions.
More time to grow your shop.
A message about shipping. Another about a return. Another asking about an order. Answering is part of selling, but repeating the same information takes time away from the rest of your business.
Make your website the first place customers turn for help. An assistant that chats, points people to products and answers common questions, even when you are busy or outside business hours.
Get time back
Let the assistant handle common questions and focus your attention on enquiries that need a person.
Make buying easier
Help visitors find products and clear up doubts before deciding. Less searching, fewer steps, more clarity.
Take a step forward
Offer a more convenient shopping experience: customers can ask questions as they browse, without searching the whole website.
Practical help, before and after a purchase
Your catalogue, part of the conversation
The assistant searches for products and shows options with links to their pages. A more direct way to go from “I’m looking for…” to discovering what you sell.
“What is the status of my order?”
Customers can check their own orders after signing in. More independence for them and fewer order enquiries for your team.
Everyday questions, answered on your website
Shipping, returns or payment methods: answers draw on the policies and FAQs we prepare with you.
An initial answer at any time
Offer guidance outside your opening hours too. When an enquiry needs your team, the chat explains how to get in touch.
You know your shop. La Colmena handles the assistant.
You do not need to learn programming or configure AI tools. We support you from the first questions through to launch.
- We choose which questions to cover. We review your shop, your catalogue and the questions that take up most of your time.
- We adapt it to your brand. We prepare the information, chat design and response style to suit your business.
- We test before activating. We check representative questions and define when to direct customers to personal support.
YOUR ASSISTANT, WITH ALL THE ESSENTIALS INCLUDED
249 €/year + VAT
Annual payment in advance. Equivalent to 20.75 €/month + VAT. Save 49.80 € a year compared with monthly payments.
24.90 €/month + VAT
Monthly payment. You can also choose the annual plan and save two months.
Setup: 250 € + VAT · one-off payment.
Required plugin licences, technical maintenance of the assistant and an allowance of 5 €/month of AI usage are included. You do not need to open an AI account or manage top-ups yourself.
- Updates and technical maintenance of the assistant.
- Content changes, response adjustments and new features are quoted separately.
- The 5 € allowance renews each month and does not roll over, including on the annual plan. Usage above this amount will be billed separately.
Setup includes: One WooCommerce shop, one initial language, chat design, product search, order enquiries for signed-in customers and FAQs based on prepared content. Catalogue reworking and custom integrations are not included.
Voice, new features and general WordPress maintenance are contracted separately.
More possibilities when your shop needs them
Extend the service with optional features:
- Suggested question buttons: make it easier to start a conversation.
- Contact collection: lets visitors leave their details in a form.
- Email notifications and summaries: help you follow conversations and identify common questions.
- Support in other languages or by voice: an experience adapted to your audience, with specific setup and testing.
- More product information: additional details, subject to a compatibility review.
We help you choose what makes sense for your shop and quote for it separately.
What to know before you start
Does it work with any shop?
You need a working WordPress website with WooCommerce, an up-to-date catalogue and purchasing policies. Configuration and testing take place after your information and access are received.
Does it process returns or change orders?
The order feature lets signed-in customers view information about their own orders. Changes, cancellations, returns and tracking through external carriers are outside its scope.
What if an answer needs a person?
We configure the assistant to recognise its limits and offer a contact route. AI can make mistakes: we check representative answers and leave incidents and sensitive decisions to your team.
Your next customer may have a question.
Help them find support in your shop.
Choose your billing option and complete payment. You can then send the information needed to begin setup.










