Terms and Conditions and Returns

Contents

These General Terms and Conditions govern the purchase of the products and services offered at https://lacolmenatecnologica.com, owned by La Colmena Tecnológica, S.L. Placing an order constitutes express acceptance of these terms.

Seller identification

  • Owner: La Colmena Tecnológica, S.L.
  • Tax ID: B02670032  ·  EU VAT number: ESB02670032
  • Registered address: Av. José Rodríguez de la Borbolla Camoyán 10, blq. 3 – 1.º C, 41704 Dos Hermanas (Seville), Spain
  • Email: soporte@lacolmenatecnologica.com

Purpose and products

The Seller offers official licences to use WordPress plugins and themes under a subscription model. During the subscription period, the customer is entitled to download the software, receive updates and, where applicable, access the associated support. Technical support services are also available. The products are digital content.

Prices and taxes

Prices are shown in euros (€). Unless stated otherwise, VAT is included where applicable, and the final amount is displayed during checkout before the order is confirmed. For sales to businesses or professionals in another EU Member State with a valid VAT number in VIES, the reverse-charge mechanism may apply as an intra-Community transaction.

Purchase process

To place an order, the user must select the product, add it to the basket, provide the requested information and complete payment. A confirmation email will be sent once the order has been confirmed. The contract is concluded when the Seller confirms acceptance of the order.

Payment methods

Payments are processed securely through Stripe (credit/debit card and any other methods shown during checkout). PayPal payments are not accepted. Payment data is processed by Stripe; the Seller does not store complete card details.

Subscriptions and automatic renewal

  • Licences are purchased for a subscription period, usually one year, as stated on the product page.
  • Unless otherwise indicated, the subscription renews automatically at the end of each period. The current price is charged to the associated payment method to maintain access to updates and support.
  • You may cancel renewal at any time from your customer area (“My account”) or by email before the renewal date. Cancellation stops future charges; the licence remains active until the end of the period already paid for.
  • The Seller may change the renewal price by giving reasonable advance notice. You may cancel if you do not agree with the change.

Delivery

As these are digital products, delivery takes place by making the download and/or licence key available in the customer area and/or by email, normally immediately after payment is confirmed.

Right of withdrawal and refund policy

As a general rule, consumers have 14 calendar days to withdraw from a distance contract under Spanish Royal Legislative Decree 1/2007 (TRLGDCU).

However, because our products consist of digital content supplied without a tangible medium, the right of withdrawal does not apply once performance (download or access to the licence) has begun with your prior express consent and your acknowledgement that you consequently lose the right of withdrawal (Article 103(m) TRLGDCU). This consent is requested during checkout.

Refunds

  • If a technical error attributable to the Seller prevents you from downloading or activating the licence and we cannot resolve it within a reasonable period, you will be entitled to a refund of the corresponding amount.
  • Refunds will not be issued merely because you change your mind after downloading or activating the digital product, or for incompatibilities caused by an unsupported environment where the requirements were clearly stated.
  • To request a refund or report an issue, email soporte@lacolmenatecnologica.com or contact us on WhatsApp at +34 665 56 11 45, stating your order number. We will handle your request as soon as possible.
  • Approved refunds are made through the same payment method used for the purchase.

Support and updates

During the subscription period you will have access to product updates and support under the terms stated on each product page. If the subscription ends without renewal, access to new updates and support will cease under the official licence terms for each product.

Warranties and liability

The Seller distributes software developed by third parties. Each product’s functionality is governed by its documentation and accompanying licence. The Seller is not liable for damage arising from misuse, incompatibility with the customer’s environment or modifications made by the user.

Customer service and complaints

For any enquiry or complaint, email soporte@lacolmenatecnologica.com or call +34 665 561 145.

Alternative dispute resolution

The European Online Dispute Resolution platform ceased operating on 20 July 2025. If a complaint cannot be resolved directly, consumers may contact the competent public consumer bodies or alternative dispute resolution entities.

Governing law

These terms are governed by Spanish law. In the event of a dispute, the statutory jurisdiction applicable to the consumer will always be respected.

Last updated: 1 September 2026.