Astra Pro

Frequently Asked Questions

• Why is it cheaper?

  We offer lower prices by acquiring license packs that include a larger number of activations. By buying in volume, we reduce costs, and we pass that advantage directly to our customers, allowing them to access official plugins at a more affordable price.

  All WordPress plugins and themes distributed on our website are 100% original, with an official license, Not GPL, and update directly from WordPress without issues.

• Is it for a single website?

  Yes, as it is an official license, it is activated for a single domain only. It is important to note that this is not a GPL license, but an original license, meaning each domain, including subdomains or WordPress installations in different folders, requires a separate license.

  These licenses are not multisite, although you can activate them on a specific domain within a WordPress multisite, but you will still need one license per domain.

  On our website, you can purchase as many licenses as you need.

• How do I activate my license?

  To install Astra Pro and any other additional plugins (if applicable), we need access to the WordPress admin panel with Administrator permissions. You can provide this access in one of the following two ways:

  1. Create a new user with an administrator role in WordPress.
  2. Generate temporary access with an administrator role using the Temporary Login Without Password plugin.

  Once you complete the purchase, we will provide instructions for sending us the access details.

  If you need assistance, I am available on WhatsApp (+34 665 56 11 45), Telegram, and in our website chat (green icon in the bottom right corner).

  License activation is usually completed on the same day, although in some cases it may take until the following day depending on our workload and Spanish business hours. The installation process, once started, takes between 5 and 10 minutes. Once the license is activated, you can remove our access without any problems.

• Is the installation secure?

  Yes, the installation is secure. To activate the official Astra Pro license on your WordPress site, we require Administrator access, as activation needs a master key that we cannot share.

  Our access will be limited exclusively to this purpose. You can check reviews from other users on Google Reviews, a reliable platform with no possibility of manipulation, to confirm the quality and security of our services.

• Is it an official Astra Pro license?

  Yes, all plugins and themes we offer are 100% original, with an official license (Not GPL), and update seamlessly directly from WordPress, guaranteeing correct operation.

  We acquire license packs with a higher number of activations, which allows us to offer lower prices without compromising authenticity.

  The licenses work exactly as if you bought them directly from the official site, with the only difference being that they do not include technical support.

• How long does it take to activate my Astra Pro license?

  Activation of the Astra Pro license is usually completed on the same day, although in some cases it may take until the following day depending on our workload and Spanish business hours. The installation process, once started, takes between 5 and 10 minutes. Once the license is activated, you can remove our access without any problems.

• Is it necessary to pay every year to renew the subscription?

  Yes, the subscription requires an annual renewal with the corresponding payment to keep all benefits active, unless you choose the No automatic renewal option when purchasing. In this case, the license and associated products will not renew and will be deactivated at the end of the year.

  If the Astra Pro license is not activated, your website will continue to function normally and you can continue using the previously configured features and content. However, some actions will be limited, such as:

  • You will not be able to access security updates or new versions.
  • You will not be able to use new features added in recent versions.
  • New premium modules, widgets, or blocks cannot be added.
  • You will not have access to additional templates or designs available in the library.
  • It will not be possible to receive official technical support from the developer.
  • Some integrations or compatibilities may not function correctly in the long term.

  To ensure optimal, secure, and up-to-date operation, we recommend keeping the Astra Pro license active.

  If you opt for annual automatic renewal, the renewal price will be the same as the initial purchase price, excluding the activation cost. Additionally, if you selected extra plugins when purchasing, these will be included in the renewal at the same price.

  For biennial or triennial plans, renewal will also be at the same purchase price, but the charge will be made every two or three years, respectively, applying that amount for the full period, which represents a saving compared to annual billing.

  Remember that not having Astra Pro updated can affect the security, performance, and SEO positioning of your site. Furthermore, it can cause conflicts with other plugins, especially those related to Elementor, and even with the WordPress core itself.

• Why is an activation fee charged?

  The activation cost partially covers the initial installation work and activation of plugins and themes when you first purchase. This process requires time and attention to ensure everything works correctly. It also includes the deactivation of the license when the time comes. It is a symbolic price, but necessary to cover these technical management tasks.

  However, you can avoid this fee by choosing a biennial or triennial plan at the time of purchase, as these plans do not include the registration cost. This way, you get additional savings by committing for a longer period.

• How to cancel the automatic renewal of a license?

  To cancel the automatic renewal of a Astra Pro license purchased on our website, follow these simple steps:

  1. Access your account: Click on the “My account” menu at the top of the page. If you haven’t logged in, enter your credentials to access your account.

  2. Manage your subscriptions: Once inside, go to the “Subscriptions” section. Here you will find a list of all active subscriptions.

  3. Cancel automatic renewal: Locate the subscription you wish to modify and click the “Cancel” button. This will stop the automatic renewal at the end of the purchased period.

  It is important to keep in mind that, by cancelling the automatic renewal, your Astra Pro license will remain valid until the end of the period you have purchased. For example, if your license is annual, you can use it until the end date of that year.

  For biennial or triennial licenses that allow the transfer of the license to another domain, cancellation implies the loss of this benefit. Once cancelled, the license cannot be transferred to another domain.

• Can I change the license to another domain?

  If you are creating your website on a provisional development domain, don’t worry. We can install the Astra Pro license on that domain and, if you later wish to move it to production on another domain, you can purchase the license transfer service for only €5.

  Note that this transfer is possible within 30 days of purchase for annual subscriptions. For biennial and triennial subscriptions, you have one transfer within the first 30 days and another additional one throughout the entire subscription period.

• Is it possible to reactivate a license that has been deactivated?

  Yes, it is possible to reactivate a license that has been deactivated. To do so, you must purchase the license reactivation service, which costs €5.

  Once purchased, I will need you to provide access to your WordPress again to reactivate the license and any additional plugins.

• Will I be able to update Astra Pro from WordPress?

  Yes, both Astra Pro and any additional plugins you have purchased can be updated directly from WordPress when new versions are available.

  All plugins and themes we offer include an official license, which guarantees correct operation, as they are original and have the license activated.

  Unlike versions with modified code, known as GPL, these licenses are secure and allow for convenient updates directly from the WordPress dashboard.

• Can I pay in other currencies?

  Although all our prices are in euros (€), as it is our reference currency in Spain (Europe), you will have no problem paying in other currencies. The payment methods we use will automatically perform the conversion to your local currency, applying the current exchange rate. This allows you to make the payment from any country without complications.

• What about technical support?

  Official technical support for Astra Pro is not included in this license, and we only offer assistance with activation. However, if you need specific technical help, you can purchase an additional service where we manage inquiries to official support on your behalf.

  Additionally, you can join our Telegram channel WordPress in Spanish to receive help from the community.

• Is it a GPL version?

  No, all licenses we offer on this website are 100% official and original. Being legitimate licenses, we can offer access to the plugin’s official technical support through our official support inquiry service. If the licenses were not official, we could not provide this service, as technical support only handles inquiries from domains with valid licenses.

  Plugins distributed under the GNU General Public License (GPL) are modified versions of the originals, designed to bypass official activation. Although they may seem like an attractive option due to their low cost, these plugins often cause more problems than they solve. They are insecure, do not update automatically, and lack official technical support, leaving your website vulnerable to failures and attacks.

  Here are some keys to detect if you are being sold a modified GPL version:

  1. Manual updates: If they ask you to update the plugin manually from their website instead of doing it directly from WordPress.

  2. Lack of official support: You do not have access to the original developer’s technical support.

  3. Unverified license: The plugin does not require a license key or the key is not officially verified.

  4. Limited functionality: Some features of the plugin are disabled or function irregularly.

  Avoid GPL plugins to ensure the security, stability, and proper functioning of your website.